Michael Dunn’s life was at a crisis point when he discovered the Safe Night Hub, a new countywide service offering food, warmth, and support to rough sleepers every night from 9pm to 8am. Commissioned by the homelessness charity, the Angel Trust, and located in Bishop Auckland, the hub is primarily aimed at those discharged from hospital who are homeless or unable to return home, with transport provided for others in the county.
When Michael, 41, was referred to the hub by hospital staff, he found more than just temporary relief. Awaiting mental health crisis assessment, he received a hot meal, a cup of coffee, and compassionate conversations with support workers. Upon discharge, Michael spent eight nights at the hub, where the Angel Trust team helped secure him a furnished home, appointments with a counselor, a bike, and a bus pass.
Now settled into his new home in Shildon, Michael volunteers at the Safe Night Hub twice a week, eager to share his story of transformation with the community and local leaders, including Sue Snowdon, the Lord Lieutenant for County Durham.
“The Safe Night Hub and the Angel Trust team have changed my life,” Michael shared. “Their kindness and support made me feel part of a family. They helped me find a home and continue to support me with regular check-ins. They truly are angels.”
Launched in December 2024 at the Angel Trust’s Kingsway base in Bishop Auckland, the hub also runs a food bank and community café. The service offers hot food, comfortable seating, laundry facilities, and access to computers and mobile phones. A dedicated team provides non-judgemental advice and support on mental health, substance issues, housing, and financial management, acting as a crucial safety net for those in need.
Cllr Alan Shield, Cabinet member for equality and inclusion, highlighted the community impact of the hub: “Michael’s story shows why the Safe Night Hub is vital. It provides a safe, warm, and welcoming haven, empowering people to make lasting changes and demonstrating our commitment to supporting the vulnerable.”
Clair McGregor, Angel Trust’s chief executive, expressed pride in the hub’s work: “The hub is a shining example of services collaborating to support the community. There’s no better feeling than helping someone move from our facilities into their own home or seeing them smile after a counseling session.”
As part of the County Durham Care Partnership, the Safe Night Hub continues to work with the NHS and other providers to deliver comprehensive health care, ensuring that no one in the community is left without support.